Scope and Commitment

Rp99 is dedicated to minimizing problem gambling and providing a safe, controlled playing environment. This Safeguarding of Players policy establishes the standards for responsible play, the tools available to users to manage risk, and the processes Rp99 will apply when concerns about a user’s conduct arise.

Minimum Age and Identity Verification

Registration and participation are restricted to individuals aged 18 years or older. Rp99 conducts age verification during account creation and may request documentary evidence to confirm identity. Providing false age information constitutes grounds for suspension or termination of the account and withdrawal of access to services.

Data Protection and Account Security

Rp99 processes personal data in accordance with applicable privacy laws. Access to accounts is restricted to the account holder. Payment data is handled securely and used only for providing wagering services, processing payments, and administering safeguards for responsible gambling. Rp99 implements appropriate technical and organizational measures to prevent unauthorized access or disclosure of personal data.

Self-Assessment and Warning Signs

Players should monitor their gambling activity and consider seeking help if they observe indicators of problematic gambling. Indicators may include persistent preoccupation with gambling, chasing losses, borrowing to fund play, neglect of work or family obligations, or a repeated desire to increase bets to recover losses. If several indicators are present, consider contacting Rp99 support or professional, confidential assessment services in your jurisdiction.

Time-Out, Self-Exclusion and Activity Restrictions

  • Time-Out: You may initiate a time-out for 1, 3, 7, or 15 consecutive days. During the time-out period you cannot deposit funds or place bets, and you may withdraw any remaining balance. The time-out cannot be reversed during the selected period.
  • Self-Exclusion: For longer breaks, you may request self-exclusion for up to 12 months. Access to your Rp99 account will be blocked and promotional offers withheld for the duration. Reopening requires a formal reactivation request and will not occur during the exclusion period.

Financial Limits and Responsible Play

Users may configure a loss limit for a defined period (daily, weekly, or monthly). Increasing the limit to a more restrictive setting takes effect immediately. Reducing the limit to a less restrictive setting takes effect 48 hours after the change. To establish or adjust a limit, contact Rp99 support. Users remain responsible for monitoring and managing their wagering activity within those limits.

Support and External Resources

Rp99 provides access to customer support through in-site channels for concerns related to account access, limits, and safeguarding measures. For individuals seeking external help, Rp99 recommends consulting professional gambling support services available in their jurisdiction. Rp99 does not guarantee the outcomes of treatment or counselling programs, but will cooperate with legitimate requests related to safeguarding and account restrictions.

Compliance and Policy Updates

This Safeguarding of Players policy is reviewed periodically and updated as required. The latest version applies from the date of posting. Rp99 reserves the right to suspend, limit, or terminate access to services in accordance with this policy and applicable law.