Scope and Data Controller

Rp99 is the data controller responsible for your personal data collected through our website and services. This Privacy Notice describes how we collect, store, disclose, and protect personal data when you access Rp99, create an account, participate in promotions, or engage in any gambling or related activity.

Categories of Personal Data We Collect

  • Data you provide directly. Registration information (email address, date of birth, country, phone number, full name, address), account credentials, and identity verification documents (for age and identity checks).
  • Financial information. Payment methods, bank details, transaction history, and related identifiers used to facilitate deposits and withdrawals, including verification documents when required.
  • Device, usage and location data. IP address, device type, operating system, browser information, language, pages viewed, timestamps, session duration, referral data, and other diagnostic data.
  • Data from other sources. Public or commercial databases, fraud prevention services, identity verification providers, regulators or law enforcement when required, and information received in connection with our risk controls.

How We Collect Your Data

  • Directly from you. During registration, account management, payments, and support interactions.
  • Automatically. Through cookies, device fingerprinting, and server logs that record activity on our site.
  • From third parties. Identity verification services, payment processors, fraud prevention providers, and partners where legally permissible.

Purposes and Legal Bases for Processing

We process personal data for the following purposes based on the lawful bases described:

  • Provide and manage our services, verify age and identity, and enable account functionality. (Contract performance; Legal obligation for age and AML/KYC compliance.)
  • Safeguard the security of our systems and users, detect and prevent fraud and abuse. (Legitimate interests; Security obligation.)
  • Process deposits and withdrawals and administer payment transactions. (Contract performance; Legal obligation for financial compliance.)
  • Communicate with you about your account, promotions, and customer support matters. (Contract performance; Consent where required for marketing.)
  • Analyze and improve our products and services, including preference analysis and risk assessment. (Legitimate interests.)
  • Comply with regulatory reporting, licensing, and auditing requirements. (Legal obligation.)

Data Sharing and Recipients

We may disclose personal data to the following categories of recipients where necessary to deliver our services or comply with obligations:

  • Internal teams and corporate affiliates involved in operating Rp99 and delivering services.
  • Payment processors and financial institutions for payments and refunds, including verification where required.
  • Service providers and contractors who perform functions on our behalf (customer support, IT services, hosting, analytics, communications).
  • Regulators, law enforcement and other authorities as legally required.
  • In the context of corporate transactions such as a merger or sale, disclosure to the prospective acquirer or successor entity, subject to this Privacy Notice.
  • Game providers and data aggregators solely for the purpose of operating and improving Rp99 services.

Cross-Border Data Transfers

Your personal data may be transferred to countries outside the jurisdiction in which you reside. We implement safeguards where transfers occur, including standard contractual clauses and other legally recognized mechanisms, to ensure an adequate level of protection for your data.

Data Retention

We retain personal data for as long as you maintain an Rp99 account and for a period reasonably required to fulfill purposes described in this Notice, such as regulatory obligations, dispute resolution, and audit requirements. When no longer required, data will be deleted or anonymized so it can no longer be linked to you.

Your Rights

You have rights regarding your personal data, including:

  • Right of access to and copy of your data.
  • Right to rectify incomplete or inaccurate data.
  • Right to erase data where there is no compelling legal or business reason to retain it.
  • Right to restrict processing in certain circumstances.
  • Right to data portability in a structured, machine-readable format.
  • Right to object to processing, including for direct marketing or based on legitimate interests.
  • Right to withdraw consent where consent is the basis of processing, without affecting prior processing.
  • Right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact Rp99 support or the designated data protection contact listed below.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. Some cookies are strictly necessary for the operation of the site and do not require consent. Non‑essential cookies require your consent, which you can withdraw at any time by adjusting your preferences or by contacting us. We maintain a separate Cookie Notice that provides details on the cookies we use, their purposes, and how to manage them.

Data Security

Rp99 employs commercially reasonable administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. We monitor and update these controls regularly. No system is guaranteed to be completely secure; however, we undertake ongoing risk assessments and improvements to protect your information.

Change of Control

In the event of a merger, acquisition, or any change of control involving Rp99, your data may be disclosed to the successor entity as part of the transaction, and such entity will be bound to this Privacy Notice unless you otherwise consent to different use.

How to Contact Us

Questions about this Privacy Notice or requests concerning your personal data should be directed to Rp99 support at [email protected] or to our Data Protection Officer at [email protected]. We will respond in accordance with applicable law and our internal procedures.